Good Services : How to Design Services That Work (9063695438)

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Product details

• Format Paperback | 224 pages
• Dimensions 130 x 195 x 17.78mm | 340.19g
• Publication date 03 Mar 2020
• Publisher BIS Publishers B.V.
• Publication City/Country Amsterdam, Netherlands
• Language English
• ISBN10 9063695438
• ISBN13 9789063695439
• Bestsellers rank 17,766

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